{"id":2656,"date":"2024-11-21T17:39:24","date_gmt":"2024-11-21T16:39:24","guid":{"rendered":"https:\/\/new.sportyneo.com\/?page_id=2656"},"modified":"2026-03-25T17:39:13","modified_gmt":"2026-03-25T16:39:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/new.sportyneo.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ - Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the platform available to associations only? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You don't need to be an association to benefit from our platform. It's open to clubs of all sizes, from associations to companies such as riding schools.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the platform reserved for sports clubs only?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It was originally designed for sports clubs. But music schools, theater clubs, BDEs, sports associations (etc.) face the same problems, and can use our platform without any worries.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the solution really free for my Club?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Absolutely, no hidden fees, all our features are 100% free for clubs.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do you make money if the solution is free?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our remuneration is based on another business model, namely commissions on optional insurance services, vouchers or merchandising.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tLes adh\u00e9rents peuvent-ils r\u00e9gler leurs cotisations & stages par d\u2019autres moyens qu\u2019en carte de paiement ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Tout \u00e0 fait. Chaque Club peut d\u00e9cider d\u2019activer uniquement la carte de paiement (ce que nous recommandons pour gagner du temps et \u00e9viter la paperasserie), ou de proposer d\u2019autres moyens comme les ch\u00e8ques et esp\u00e8ces.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan we manage discounts such as Pass'Sport, Pass R\u00e9gion, ANCV vouchers, etc.?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the platform handles it all. You can even add personalized discounts such as family discounts, council discounts...<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan all club members be covered by practice interruption insurance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, it's now possible. At the request of many Clubs, we have introduced this new optional solution. As the cost of insurance is on average 5%, we advise clubs to increase their registration fee by 5%, to cover all their members and have no additional costs. Clubs can also decide to cover this cost themselves. In any case, with this insurance, if one of your members is injured during the year, moves house, has health problems, or simply changes his or her mind (courses only), the insurance will reimburse them, and the Club will have no unexpected outgoings.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf my licensees take out their own insurance, how much does it cost?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Interruption of practice insurance, for annual subscriptions, will cost the member 4.5% of the subscription amount. In practical terms, this means that for a membership fee of \u20ac100, the member will pay an additional \u20ac4.50.<\/span><\/p>

Practice interruption insurance for internships is 5.3% of the internship amount. It's a little higher because it includes more guarantees, such as change of mind. If your member changes his or her mind the day before the course, without any justification, the insurance will reimburse 70% of the amount paid for the course, and you keep the full amount. It's a great guarantee for Clubs, which is why they want to insure all their members automatically.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI don't understand the difference between the \"Club Shop\" and the \"Online Shop\"? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In the Club store, you can place any clothing or equipment with a Club logo. In this case, the Club takes care of all the ordering, which can be time-consuming, but is sometimes necessary.<\/p>

In addition, we offer an online store with our own suppliers, whose big advantage is that we can manage everything, freeing up the Clubs' time. Just like an e-commerce site, members can go to the Club page whenever they like, all year round, and order T-shirts, jogging suits, caps, mugs (etc.) with the Club logo. They receive their order at home.<\/p>

For the Club, there's no longer any need to wait and re-contact each member before launching an order, nor to have a minimum quantity, then distribute the right size to everyone, etc.<\/p>

And best of all, the Club will receive 10% of commission on the total annual orders of its members, without doing anything!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ – Questions fr\u00e9quentes La plateforme est-elle uniquement accessible aux associations ? Il n\u2019est pas n\u00e9cessaire d\u2019avoir le statut d\u2019association pour b\u00e9n\u00e9ficier de notre plateforme. Elle est accessible \u00e0 tous les clubs, de toutes tailles, que ce soit des assos ou des entreprises comme des centres \u00e9questres. La plateforme est-elle r\u00e9serv\u00e9e aux clubs de sport uniquement ? Elle a initialement \u00e9t\u00e9 con\u00e7ue pour les clubs de sport. Mais les \u00e9coles de musique, clubs de th\u00e9\u00e2tre, BDE, AS sportives (etc.) rencontrent les m\u00eames probl\u00e9matiques, et peuvent utiliser notre plateforme sans soucis. Est-ce que la solution est vraiment gratuite pour mon Club ? Absolument, aucun frais cach\u00e9s, toutes nos fonctionnalit\u00e9s sont 100% gratuites pour les clubs. Comment vous r\u00e9mun\u00e9rez-vous si la solution est gratuite ? Notre r\u00e9mun\u00e9ration se base sur un autre business model, \u00e0 savoir des commissions sur le service facultatif d\u2019assurance, les bons d\u2019achat ou le merchandising. Les adh\u00e9rents peuvent-ils r\u00e9gler leurs cotisations & stages par d\u2019autres moyens qu\u2019en carte de paiement ? Tout \u00e0 fait. Chaque Club peut d\u00e9cider d\u2019activer uniquement la carte de paiement (ce que nous recommandons pour gagner du temps et \u00e9viter la paperasserie), ou de proposer d\u2019autres moyens comme les ch\u00e8ques et esp\u00e8ces. Peut-on g\u00e9rer les r\u00e9ductions comme le Pass\u2019Sport, Pass R\u00e9gion, ch\u00e8que ANCV, etc. ? Oui la plateforme g\u00e8re tout \u00e7a. Vous pouvez m\u00eame ajouter des r\u00e9ductions personnalis\u00e9es comme des r\u00e9ductions famille, des r\u00e9ductions de la mairie… Peut-on couvrir tous les membres de son Club par l\u2019assurance interruption de pratique ? Oui c\u2019est d\u00e9sormais possible. Suite \u00e0 la demande de nombreux Clubs, nous avons mis en place cette nouvelle solution facultative. Le co\u00fbt de l\u2019assurance \u00e9tant en moyenne de 5%, nous conseillons aux clubs d\u2019augmenter le tarif de leur inscription de 5%, pour couvrir tous ses membres et n\u2019avoir aucun frais suppl\u00e9mentaire. Le Club peut aussi d\u00e9cider de prendre en charge ce co\u00fbt. Dans tous les cas, avec cette assurance, si l\u2019un de ses adh\u00e9rents se blesse durant l\u2019ann\u00e9e, d\u00e9m\u00e9nage, rencontre des soucis de sant\u00e9, ou change simplement d\u2019avis (stages uniquement), l\u2019assurance pourra les rembourser et le Club n\u2019aura aucune sortie d\u2019argent impr\u00e9vue. Si l\u2019assurance est prise individuellement par mes licenci\u00e9s, quel est son co\u00fbt ? L\u2019assurance interruption de pratique, pour les cotisations annuelles, co\u00fbtera \u00e0 l\u2019adh\u00e9rent 4,5% du montant de sa cotisation. Concr\u00e8tement, cela veut dire que pour une cotisation de 100\u20ac, il paiera 4,50\u20ac en plus. L\u2019assurance interruption de pratique pour les stages est de 5,3% du montant du stage. Elle est un peu plus \u00e9lev\u00e9e car elle comprend davantage de garanties, comme le changement d\u2019avis. Si votre adh\u00e9rent change d\u2019avis la veille de son stage, sans aucun justificatif, l\u2019assurance lui rembourse 70% du montant vers\u00e9 pour le stage, et vous gardez l\u2019int\u00e9gralit\u00e9. C\u2019est donc une belle garantie pour les Clubs, d\u2019o\u00f9 la demande des Clubs de pouvoir assurer tous leurs membres d\u2019office. Je ne comprends pas la diff\u00e9rence entre la \u201cboutique du Club\u201d et la \u201cboutique en ligne\u201d ? Sur la boutique du Club, vous pouvez mettre tous les v\u00eatements ou \u00e9quipements logot\u00e9s qui sont g\u00e9r\u00e9s par le Club. Dans ce cas, c\u2019est le Club qui s\u2019occupe de toute l\u2019organisation des commandes, ce qui peut \u00eatre chronophage, mais parfois n\u00e9cessaire. En compl\u00e9ment, nous proposant une boutique en ligne avec nos propres fournisseurs, dont le gros avantage est de tout g\u00e9rer pour lib\u00e9rer du temps aux Clubs. Comme sur un site e-commerce, les adh\u00e9rents peuvent aller quand ils le d\u00e9sirent et toute l\u2019ann\u00e9e sur la page Club, et commander T-shirt, jogging, casquettes, mugs (etc.) au logo du Club. Ils re\u00e7oivent leur commande \u00e0 domicile. Pour le Club, plus besoins d’attendre et de relancer chaque membre avant de lancer une commande, ni d’avoir un minimum de quantit\u00e9, \u00e0 distribuer ensuite la bonne taille \u00e0 chacun, etc. Et surtout, le Club recevra 10% de commission sur le total des commandes annuelles de ses adh\u00e9rents, sans rien faire !<\/p>\n

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Il n\u2019est pas n\u00e9cessaire d\u2019avoir le statut d\u2019association pour b\u00e9n\u00e9ficier de notre plateforme. Elle est accessible \u00e0 tous les clubs, de toutes tailles, que ce soit des assos ou des entreprises comme des centres \u00e9questres. 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